This Refund and Cancellation Policy (hereinafter referred to as the "Policy") governs the conditions under which Digital Payment Services (hereinafter referred to as "DPS" or "We") accepts refund and cancellation requests for transactions made through the European Pay mobile application (hereinafter referred to as the "Application").

Right of Withdrawal

In accordance with applicable regulations, users have the right to withdraw from their purchase within 14 days from the date of the transaction, without having to provide a reason. This right of withdrawal does not apply to transactions related to services provided instantaneously after execution, such as credit recharges or purchases of digital content.

Refund Requests

Refund requests must be submitted to DPS within 14 days from the date of the initial transaction. Requests must be accompanied by appropriate evidence, such as transaction screenshots or bank statements. DPS reserves the right to assess each request on a case-by-case basis and to decide, at its sole discretion, whether to accept or deny the refund request.

Exceptions

DPS reserves the right to refuse refund requests in the following cases: - If the transaction has already been used or consumed. - If the refund request is submitted after the expiration of the 14-day period. - If the transaction is related to non-refundable services, such as purchases of prepaid credit or service fees. - If the refund request is deemed fraudulent or abusive.

Refund Process

Upon approval of a refund request, DPS will process the refund within a reasonable time. The refund will be made using the original payment method used for the transaction, unless otherwise specified by the user.

Contact

To submit a refund request or inquire about this Policy, please contact DPS customer service via the communication channels provided in the Application.