Privacy Policy
This Privacy Policy explains how EuropeanPay collects, uses, shares, and protects your personal data when you use our services.
We collect only what we need to provide payments, rewards, onboarding, analytics, and support. We do not sell personal data. Where needed, we share limited data with trusted partners (e.g., payment providers) to deliver the service.
1. Who we are
EuropeanPay is a product operated by Digital Payment Services (DPS). We provide payment-linked loyalty and rewards services for users and SMEs. DPS acts as the data controller for personal data processed through our website and applications, except where we clearly indicate a different controller.
2. Data we collect
Depending on whether you are a user or a business, we may collect:
| Category | Examples |
|---|---|
| Account & identity | Name, email, phone, account identifiers, verification/KYC status (where applicable). |
| Business information | Business name, SIREN/SIRET, address, merchant category, onboarding data. |
| Payments & transactions | Transaction references, amounts, timestamps, labels/categories, rewards earned (no unnecessary card details stored by us). |
| Usage & device | IP address, device identifiers, browser/app version, logs, performance diagnostics. |
| Support communications | Messages you send to support, feedback, issue reports. |
Note: If third-party payment providers process payment credentials, they do so under their own security standards. We aim to minimize sensitive data handling.
3. How we use your data
- Provide and operate the EuropeanPay service (payments, rewards, loyalty, onboarding).
- Authenticate accounts, prevent fraud, and ensure platform integrity.
- Deliver analytics and insights (especially for business dashboards).
- Communicate service updates, confirmations, and support responses.
- Improve performance, user experience, and product features.
- Comply with legal obligations (e.g., financial regulations where applicable).
4. Legal basis
We process personal data under one or more of the following bases:
- Contract: to provide the services you request.
- Legitimate interests: improving and securing the service.
- Consent: for optional marketing/cookies where required.
- Legal obligation: compliance with applicable laws.
5. Sharing & processors
We may share limited data with trusted service providers (processors) strictly to deliver the service, such as: hosting providers, analytics tools, customer support tools, payment rails / open banking partners, and verification providers.
We do not sell your personal data. We may disclose data when required by law or to protect rights, safety, and security.
6. Data retention
We retain personal data only as long as necessary for the purposes described in this policy, including legal and regulatory requirements. Retention periods may vary depending on account type and transaction records.
7. Security
We implement appropriate technical and organizational measures to protect data, including access controls, encryption where relevant, monitoring, and secure development practices. No system is 100% secure; please use strong passwords and protect your devices.
8. Your rights
You may have rights depending on your jurisdiction (including GDPR), such as:
- Access, correction, deletion
- Objection and restriction
- Data portability
- Withdraw consent (where applicable)
- Complaint to a supervisory authority
9. Cookies
We may use cookies and similar technologies to keep you signed in, remember preferences (like theme), analyze site performance, and improve experience. You can control cookies through your browser settings.
10. Contact
If you have questions about this Privacy Policy or data handling, contact us at: info@eu-pay.fr
Office: 60 rue François Ier, 75008 Paris