At European Pay, we strive to provide high-quality service to all our users. However, if you encounter an issue or are not satisfied with our services, we strongly encourage you to let us know. We take all complaints seriously and are committed to handling them fairly and effectively. Here is our detailed complaint procedure:

Contact Customer Service

If you have an issue or complaint, the first step is to contact our Customer Service. You can reach us through the following means: - By email: [customer service email address] - By phone: [customer service phone number] - Via the Application: [support option within the Application] Please ensure to provide as much detail as possible about your complaint, including your username, a clear description of the problem, and any relevant information.

Complaint Handling

Once we have received your complaint, our Customer Service team will handle it promptly. We will strive to resolve your issue quickly and efficiently. If necessary, we may need to contact you for additional information or provide you with updates on the status of your complaint.

Response and Resolution

We will send you a detailed response regarding the handling of your complaint as soon as possible. If your complaint requires more time to be resolved, we will inform you of the steps we are taking to address it and the expected timeframe for resolution.

Further Recourse

If you are not satisfied with the response you received from our Customer Service or if you feel that your complaint has not been resolved satisfactorily, you have the right to escalate your complaint to a higher level. You can contact our mediation service or the relevant regulatory authority for further assistance.

We thank you for helping us improve our services by providing your feedback and complaints. Your satisfaction is our top priority.